Regulations of the Clampine.com store

REGULATIONS for use, purchase and sale in the online store www.clampine.com

1. The online store operating at www.clampine.com is run by:
   • CEDA Sp. z o. o
   • Krupniki, ul. Makowa 16
   • 15-641 Białystok
   • KRS: 0000160713
   • NIP: 966 16 77 394
   • Regon: 05225026
2. Online store of CEDA Sp. z o. o., hereinafter referred to as the clampine.com online store, sells goods posted on the website via the Internet. Orders placed in the online store www.clampine.com are carried out by CEDA Sp. z o. o. ul. Szosa Knyszyńska 1, 15-694 Białystok.
3. The content of the website of the online store www.clampine.com is an invitation to place orders within the meaning of the Civil Code, and therefore placing an order by the customer does not mean an immediate conclusion of the contract. By completing the order form, the customer submits an offer to buy a specific product.
4. By placing an order, you accept the provisions of these Regulations.
5. For each product on the website of the www.clampine.com online store, the prices are: gross. The prices are expressed in Polish zlotys, in the case of gross values: they include VAT, net: they are given without VAT.
6. The price given for each product at the time of placing the order by the Customer is binding.
7. The www.clampine.com online store reserves the right to withdraw from the order if the given price of the goods is incorrect due to a malfunction of the ICT system.
8. The goods in the “Clearance” section are limited in quantity. Orders containing such goods are processed in the order in which confirmed orders are received for these goods, until stocks are exhausted.
9. We attach a VAT invoice or a receipt / according to the customer’s order with each shipment. VAT invoices or receipts are issued on the day the goods are shipped.
10. The customer may make changes to the order until the VAT invoice is issued. Changes can be made by sending a letter by e-mail to the address provided in the contact tab. Changing the order requires confirmation in accordance with point 13.
11. By placing an order, one should understand filling in the order form on the website and sending it electronically to the online store www.clampine.com. A correctly placed order defines the following issues:
    • contact details / e-mail address, telephone number / and address of the ordering party / as well as the recipient and payer, if these are persons other than the ordering party,
    • at least one item of a specific product along with the price,
    • payment method,
    • data for the invoice, if it is to be issued.
    • The condition for the contract to be processed is to provide all correct data.
12. Acceptance of the order is preceded by its verification, under which, among others, individual delivery details. Verification takes place by phone or via e-mail. If the verification does not take place within the declared time, it may mean that the data provided when placing the order was incorrect. In such a situation, the obligation to contact the www.clampine.com store is on the customer’s side. Lack of such contact within 2 working days from the date of placing the order results in the cancellation of the order.
13. The ordering party receives, within 2 working days of placing the order, information about the order status / order confirmation / by e-mail to the e-mail address provided by the ordering party. The sales contract is concluded upon sending the order confirmation.
14. The ordered goods are shipped immediately after sending the order confirmation specified in point 13, subject to point 17.
15. Payments for the ordered goods are settled in the form of a prepayment by bank transfer or by electronic payment according to the Customer’s choice specified in the order.
16. The amount due in the form of a prepayment should be made by bank transfer
    • CEDA Sp. z o. o.:
    • Address:
      • Krupniki ul. Makowa 16
      • 15-641 Białystok
    • Bank account:
      • BANK PEKAO SA
      • Account number: 08 1240 5211 1111 0010 3954 2369
    • The customer’s name and order number should be provided on the transfer order (or on a postal form).
17. If the Customer chooses the form of payment in the form of a prepayment by bank transfer, the order is sent for execution after the funds are credited to the CEDA Sp. zoo
18. Payment methods available in the clampine.com online store
    • Transfer – You can make a transfer online, at a bank or at the post office. Your bank account information will be provided immediately after placing your order. When the amount is credited to our account, you will receive an e-mail confirming the payment.
    • Transfer via PayU – Transfer with immediate confirmation, 24 hours a day, 7 days a week.
    • Transfer using Przelewy24 – Transfer with immediate confirmation, 24 hours a day, 7 days a week.
    • Credit card payment – We accept VISA, Mastercard®, Maestro®, Apple Pay® and Google Pay® credit cards in the online store. Payments are made using Paypal, Przelewy24 or Payu. When canceling the order, the entire amount will be refunded to the account. The bank that issues the credit card may charge additional fees for foreign transactions. The clampine shop does not cover any additional fees.
    • Paypal Payment – PayPal is a service that allows anyone to pay easily and securely as they please, including credit card, bank, credit accounts, without sharing financial information. Before using PayPal, you must register with PayPal and register for a payment method such as a credit or debit card.
      Pay online with your PayPal password and without entering your financial information. Your data is encrypted and not fully disclosed to sellers. In addition, eligible purchases benefit from Buyer Protection.

    We do not send COD orders, because the products we offer are made to order.

    An unpaid order will not be processed until it is paid.

19. When we do not have the goods in stock, the customer will be informed about the related extension of the order processing time by phone or e-mail. If it is not possible to deliver the goods within 60 days from the date of placing the order, the www.clampine.com online store is obliged to immediately, not later than 60 days from the conclusion of the contract, notify the customer about it and return the received prepayment.
20. The ordered goods are delivered via a courier company. All packages sent with the ordered goods are secured. In the event of any suspicion that the package was damaged or opened, the Customer is obliged to write down a receipt protocol with the courier. Failure to write such a report releases the seller from liability to the customer for damage in transport or partial theft. The customer is liable for any damage resulting from failure to write such a protocol.
21. In accordance with the Consumer Rights Act of May 30, 2014. (Journal of Laws of 2014, item 827, as amended) “A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs indicated below: shipping costs”
22. Pursuant to the Act on “protection of certain consumer rights and liability for damage caused by a dangerous product”, a consumer who has concluded a distance contract may withdraw from it without giving any reason by submitting an appropriate written statement to the seller within fourteen days from the date of delivery of the goods. The written declaration should contain the bank account number to which the price paid is to be reimbursed.
23. If the consumer withdraws from the contract in the manner specified in point 20, he is obliged to immediately return the received goods to CEDA Sp. z o. o. The costs of return are borne by the customer.
24. The goods may be returned only if they are sent back in the original, undamaged box, with all its contents, and the product itself and accessories, with intact seals or protective stickers, will be undamaged and show no signs of use.
25. The price will be refunded within 5 working days / debiting the seller’s account / from the date of the return receipt of the goods that meet the requirements specified in point 22.
26. All goods available in the www.clampine.com online store are covered by a 24-month manufacturer’s warranty (warranty).
27. Complaints about defects in goods should be submitted in writing (by letter or e-mail) or in person at the seller’s premises.
28. We provide a 5-year warranty on our products. The warranty period begins on the date of delivery of the order. If any defects hidden within the warranty period are noticed, they should be reported immediately after detection. The buyer should report the defect by e-mail, telephone or letter within 48 hours of receiving the package. All information regarding the damage with evidence must be completed by the customer within 7 days from the date of receipt of the goods.
29. The customer has the exclusive right to replacement, repair or compensation. The decision to repair, replace or award compensation rests solely with the Seller. According to our recommendations, the customer should check the condition of the packaging and the delivered products upon delivery: any damage must be confirmed by the supplier on the delivery note or the delivery note. Complaints about damaged parcels during transport will be considered only if a complaint report is submitted in the presence of the courier. In agreement with the seller, damaged items should be returned to the company’s seat at the seller’s expense. For returns, shipping costs are non-refundable. Repairs made by the Customer that have not been reported to the Seller are not subject to subsequent complaints.
30. The following should be attached to the submission of a complaint or notification of damage during transport:
    • a short but accurate description of the problem and a detailed description of the damage with photos (detailed photos of the damaged places or product defects),
    • photos of the whole product
    • photos of the packaging in which the product was delivered (damage to the box and photo of the imprint where the part number and order number are visible).

    In the event of transport damage, you should also attach copies of the delivery note, which specifies the condition of the goods upon delivery, with the signature of the courier / deliverer. If the damage has been found on an electronic device, send confirmation that the shipment has been considered damaged.

31. Until the complaint is considered, the packaging should be kept in case the goods need to be returned. In the event of damage to the parcel in transit, it must be confirmed by the carrier upon receipt of the parcel. Note the damage on the delivery note and ask the driver to sign it. A copy of the signed document should then be sent to our e-mail address: sklep@cemart.pl. In the absence of confirmation by the driver that the shipment was damaged upon receipt, we will assume that the shipment did not have any visible defects upon receipt. In such cases, neither the Seller nor the manufacturer are responsible for its damage. Any claims of the Buyer in this regard will be rejected. The Seller is obliged to respond to the Buyer’s complaint immediately, at the latest within 14 days from the date of its submission. The reply to the Buyer’s complaint will be sent to the e-mail address provided by the Buyer.
32. Product photos posted on the website of the online store www.clampine.com may slightly differ from the originals (colors).
33. These Regulations are binding only in Poland.
34. All statements and documents referred to in these Regulations should be in Polish.
35. In matters not covered by these Regulations, the provisions of the Polish civil law will apply.
36. These regulations constitute an integral part of the sales contracts concluded electronically by the www.clampine.com store with customers. The Regulations are made available to customers free of charge via the website.

UPDATING OF THE REGULATIONS OF THE ONLINE STORE IN THE AREA OF GDPR FROM 25/05/2018.
The update of the regulations is related to the entry of the GDPR regulation on May 25, 2018

PERSONAL DATA

1. The personal data provided by the Customers are processed by the Seller in accordance with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) (Journal of Laws L 119 of 4.5.2016, hereinafter: “the Regulation”). In particular:
   1. The seller ensures that these data are:
      • processed in accordance with the law, reliably and transparently for customers and other data subjects;
      • collected for specific, explicit and legitimate purposes and not further processed in a manner inconsistent with these purposes;
      • adequate, relevant and limited to what is necessary for the purposes for which they are processed;
      • correct and, if necessary, updated;
      • kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the data are processed;
      • processed in a manner ensuring adequate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by appropriate technical or organizational measures.
2. The Seller applies appropriate technical and organizational measures ensuring protection of the processed personal data appropriate to the nature, scope, context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons.
3. The Seller provides access to personal data and the exercise of other rights to Customers and other data subjects, in accordance with applicable law.
4. The basis for the processing of personal data is the consent of the Clients or the occurrence of another prerequisite authorizing the processing of personal data according to the Regulation.
5. The Seller guarantees the implementation of the rights of persons whose personal data are processed on the principles resulting from the relevant provisions, including the following persons:
   1. withdraw consent to the processing of personal data;
   2. to information regarding their personal data;
   3. to control data processing, including their supplementing, updating, straightening, deleting;
   4. to object to processing or to limit processing;
   5. to complain to the supervisory authority and use other legal means to protect your rights.
6. A person who has access to personal data processes them only on the basis of the Seller’s authorization or a contract for entrusting the processing of personal data and only at the request of the Seller.
7. The Seller ensures that it does not disclose personal data to entities other than those authorized under the applicable law, unless required by European Union law or Polish law.

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