Complaints and returns
We provide a 5-year warranty on our products. The warranty period begins on the date of delivery of the order. If any defects hidden within the warranty period are noticed, they should be reported immediately after detection. The buyer should report the defect by e-mail, telephone or letter within 48 hours of receiving the package. All information regarding the damage with evidence must be completed by the customer within 7 days from the date of receipt of the goods.
The customer has the exclusive right to replacement, repair or compensation. The decision to repair, replace or award compensation rests solely with the Seller. According to our recommendations, the customer should check the condition of the packaging and the delivered products upon delivery: any damage must be confirmed by the supplier on the delivery note or the delivery note. Complaints about damaged parcels during transport will be considered only if a complaint report is submitted in the presence of the courier. In agreement with the seller, damaged items should be returned to the company’s seat at the seller’s expense. For returns, shipping costs are non-refundable. Repairs made by the Customer that have not been reported to the Seller are not subject to subsequent complaints.
Necessary documents to file a complaint or report damage during transport
The following should be attached to the submission of a complaint or notification of damage during transport:
- a short but accurate description of the problem and a detailed description of the damage with photos (detailed photos of the damaged places or product defects),
- photos of the whole product
- photos of the packaging in which the product was delivered (damage to the box and photo of the imprint where the part number and order number are visible).
In the event of transport damage, you should also attach copies of the delivery note, which specifies the condition of the goods upon delivery, with the signature of the courier / deliverer. If the damage has been found on an electronic device, send confirmation that the shipment has been considered damaged.
Information about the Buyer’s expectations (repair, replacement of the product, price reduction or return of goods and costs)
Until the complaint is considered, the packaging should be kept in case the goods need to be returned. In the event of damage to the parcel in transit, it must be confirmed by the carrier upon receipt of the parcel. Note the damage on the delivery note and ask the driver to sign it. A copy of the signed document should then be sent to our e-mail address firstname.lastname@example.org. In the absence of confirmation by the driver that the shipment was damaged upon receipt, we will assume that the shipment did not have any visible defects upon receipt. In such cases, neither the Seller nor the manufacturer are responsible for its damage. Any claims of the Buyer in this regard will be rejected. The Seller is obliged to respond to the Buyer’s complaint immediately, at the latest within 14 days from the date of its submission. The reply to the Buyer’s complaint will be sent to the e-mail address provided by the Buyer.
The consumer may withdraw from the purchase made on the basis of mail order sale, without giving a reason, if within 14 days from the date of receipt of the goods, he reports the withdrawal from the contract and delivers the returned goods to our company no later than on the 14th day from the date of receipt of the goods. The request to withdraw from the contract can be made by sending an e-mail to email@example.com or by sending a letter via the Polish Post.
We will accept the return only if the product has no signs of use and has not been damaged in any way, this also applies to the original packaging. The returned product must be complete and have proof of purchase (receipt or VAT invoice).
If, after inspection, the returned item is in a different condition than the one originally shipped to the recipient, e.g. in the event of any mechanical damage resulting from assembly or disassembly, we reserve the right to deduct the cost of spare parts or the loss of value caused by this damage.
We guarantee the return of the product value. We return the money by bank transfer to the indicated bank account within 7 working days.
CEDA Sp. z o. o
ul. Szosa Knyszyńska 1
COD shipments will not be accepted.